Refund Policy
Last updated: July 22, 2026
1. Overview
Smart Secretary AI sells credits for AI-powered document generation. This policy outlines the conditions under which refunds may be issued for credit purchases made via Paystack.
2. Unused Credits
Credits that have been purchased but not yet consumed are eligible for a full refund within 7 days of purchase. After 7 days, unused credits are non-refundable.
3. Used Credits
Credits that have been consumed (used for document generation or text enhancement) are non-refundable, as the AI service has already been rendered. We recommend reviewing your document needs before purchasing large credit bundles.
4. Technical Failures
If a credit was deducted but the AI generation failed to produce a document due to a technical error on our side, the credit will be automatically refunded to your account. If this does not happen automatically, contact support with the transaction reference for a manual credit restoration.
5. Duplicate or Erroneous Charges
If you were charged multiple times for the same purchase due to a system error, we will refund the duplicate charge(s) in full. Contact support with the Paystack transaction references.
6. How to Request a Refund
To request a refund, contact Base44 support through official channels and provide:
- Your account email address
- The Paystack transaction reference
- The reason for the refund request
Refunds are processed back to the original payment method via Paystack within 5–10 business days.
7. Account Termination
If your account is terminated by us for violations of our Terms of Service, any unused credits are forfeited and non-refundable.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes are effective immediately upon posting.